Is your site secure?
Yes. Our site is hosted on secure servers, and the checkout process is encrypted for your protection.

What methods of payment do you accept?
We accept Visa, Master Card, Discover Card and Pay Pal.

What is your Shipping Policy?
We ship within the lower 48 United States only.  All shipments go out via UPS and are guaranteed delivery within 7-10 business days.

If I live in Alaska or Hawaii, how can I order Berndes or Range Kleen products?
Call Berndes / Range Kleen directly at their toll-free number, 888-391-2020, to ask about ordering information and shipping charges.

If you do not ship internationally, how can I order Berndes or Range Kleen products?
To obtain international ordering information, contact Berndes or Range Kleen directly for a list of distributors outside the United States.
            E-mail:           info@rangekleen.com
            Website:        www.berndes-cookware.com

What do I do if I have a problem with my order?
If you have any problem with your order, please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

How are returns handled?
Please refer to our Return Policy, found in the “Shipping” tab, for complete details on our returns policies and procedures.